Équijustice offers citizen mediation and specialized mediation services for anyone who wishes to initiate a process of dialogue, outside of traditional procedures. Free and confidential, the service is accessible to all.

Whether you are concerned by conflicts, cybercrime, harassment, intimate violence, mistreatment, our mediators are there to listen to your wishes impartially, to equip you and help you deal with these situations.

With the exception of family law situations (separation, divorce or custody of children) and urgent situations, all requests will be examined.

At Équijustice, we mean by mediation, any process of dialogue between people, whatever the subject or form. These exchanges are not necessarily face to face. They can take different forms (in person, by letter, by telephone, by videoconference, etc.). These terms should be explored with the mediation team: we offer you a citizen mediation and specialized mediation service tailored to your needs.

People who wish to get involved in this type of process are voluntary and can withdraw from the process at any time.

Équijustice's intervention and mediation teams use the relational approach, designed, developed and tested by Serge Charbonneau and Catherine Rossi. First used for serious crimes as part of the Correctional Service of Canada’s “Opportunity for Restorative Justice” program, this approach is just as appropriate for delicate situations as it is for day-to-day conflicts. It is on this model and with the same degree of professionalism that the people who act at Équijustice are trained and submit to a certification and accreditation process which provides for the criteria to be met in order to act as a mediator within the network.